How can we help?
Help for merchants using Fossil Apps products and for our development clients.
Email support
Email [email protected] with your store URL, the app name and a description or screenshot of the issue.
Response times
Monday to Friday, 10:00 AM – 7:00 PM IST. We reply within 1 business day, and usually much sooner for critical issues.
Documentation
Setup guides and FAQs for each app are available on the app’s documentation page below.
App help & policies
Fossil: Fraud Country Blocker
Advizo: Astrology Chat & Call
All apps are covered by our Terms of Service.
Support policy
- Support is free for all users of our apps, on free and paid plans, for as long as the app is offered.
- We support the current versions of our apps on the platforms where they are listed (currently Shopify; more platforms are planned).
- We may ask for collaborator or staff access to your store to investigate an issue. We only request it with your permission, and you can remove it at any time.
- Feature requests are welcome. Send them to the same email address.
Privacy and data requests
To request access to, correction of or deletion of personal data processed by our apps, email [email protected] with the subject “Data request”, your store URL and the details of your request. If you are a customer of a store that uses our apps, please contact the store first. We respond within 30 days. See each app’s privacy policy for details.
Billing questions
App charges are billed through the platform’s billing system (for example Shopify billing) and appear on your platform invoice. You can change or cancel your plan from the app at any time. See our Terms of Service for refunds.
Development projects
For custom development, quotes or project support, use our contact form or email [email protected].
Fossil Apps · Kota, Rajasthan 325001, India · [email protected]